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🔄 Return & Refund Policy

At GaneshCart, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will help resolve the issue.

1. Eligible Returns

Returns are accepted when:

  • The product is damaged or defective when received.
  • You received a wrong product.
  • The product received is significantly different from the product shown/listed.

2. Return Period

Please contact us within 48 hours of receiving your order if there is an issue.

3. Unboxing Proof

For damaged, defective, or incorrect products, please provide:

  • Clear photos of the product.
  • Photos of the packaging.
  • An unboxing video, where possible.

This helps us verify the issue and process your request faster.

4. Non-Returnable Items

Products may not be eligible for return if:

  • They are damaged due to customer misuse.
  • They have been used, washed, modified, or altered.
  • The issue is caused by normal wear and tear.
  • The return request is made after the specified return period.

5. Refunds

Once the returned product is received and inspected, we will inform you whether your refund is approved.

If approved, the refund will be processed to the original payment method or through another suitable method.

6. Contact Us

For return or refund requests, contact GaneshCart through our WhatsApp support or Contact Us page with your Order ID and details of the issue.

GaneshCart reserves the right to review each return request and determine eligibility according to the circumstances of the case.